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Terms of Use
The
use of this site is governed by the following policies, terms and conditions.
Please read them carefully. Your use of this site indicates your acceptance of
these terms and conditions. Your placement of an order indicates your acceptance
of these terms and conditions. We reserve the right to make changes to this site
and these terms and conditions at any time.
Darkside Displays is
not responsible for any incidental damages incurred by late shipments, and
assumes no liability for use or mis-use of any product purchased from our site.
It is your responsibility to carefully follow any directions included from the
manufacturer.
Many product photographs and all
costume sizing have been supplied by the
manufacturer's of said
products, and are accurate to the best of our knowledge. Darkside Displays
assumes no responsibility for any changes made by the manufacturer that do not
take away from the quality of the product.
Secure Online Ordering
Our website uses a
secure server protecting your information by the utilization of secure data
encryption through SSL (Secure Socket Layers). Your personal information
cannot be read as it travels through our ordering system. You can verify our real
time security status by clicking on the
DigiCert link on the left of the page.
We are also verified merchants with
Authorizenet, our trusted gateway service
provider.
Methods of Payment
All orders are prepaid by
credit card. Credit card types supported are Visa, MasterCard, and
Discover. American Express is not currently accepted. We do not accept
non-US issued credit cards. International orders can be
paid by PayPal only.
Effective March 1, 2010, we no longer accept
personal checks and money orders. We apologize for any inconvenience this may
cause.
Offline Ordering
Offline orders should be sent to: Darkside Displays, PO
Box 1018, Cortaro AZ 85652-1018.
Please use our
Offline Order form in lieu of Purchase Orders or if you do not want to order
online. You must include your credit card information with the order. A $1.50 handling fee will be applied to ALL Offline Orders.
Offline orders are subject to inventory on hand and current website
pricing. Items that are no longer available will not be placed on backorder.
Please allow additional handling time for offline orders.
Shipments to Addresses
Different from Billing Address
To ensure the highest level of security, orders
paid by credit card that are being shipped to an address different from the
billing address will need to include the Bank contact number in the
Special Instructions section of our online order form.
The shipping address, even if it is not
your own, will need to be on file with your bank so that we can call and verify
the information.
Due to the growing
number of fraudulent internet purchases, many online retailers are beginning to
utilize this process. It is also encouraged by credit card issuers as a
precautionary measure. The cardholder is the only person with the ability to
authorize an alternate address to their account, making this an extremely
effective way for us to ensure that the purchase is being made by you, the
card holder.
In the event you forget to add the bank
contact information to your order in the special instructions, we will try to
contact to you for this information. If we are unsuccessful in contacting you
within 3 business days, your order may be delayed or even cancelled.
Security Code
Customers
are required to provide the three digit security code found on the back
of the credit card used when placing an order. This is an additional layer of
security, and only used during the authorization process by
our credit card processor. This
information is not retained.
Catalog
In order to keep our pricing low,
we do not offer a printed catalog at this time. Our online catalog is up to date
with the latest in stock merchandise.
Sales
Tax
Darkside Displays is
required to charge Arizona residents sales tax at a rate of 7.10% effective
6-1-10. We
do not have a store front for local customers. All sales
are conducted as mail order unless special arrangements have been made.
Where We Ship
Online Orders can be placed for United
States, APO and FPO
Addresses Only.
International Customers -
Because of higher shipping rates, we will handle inquiries for shipments to
non-US addresses on a quote basis. Email
Customer Service with the items you are
interested in purchasing and the shipping address information and we will reply
with a shipping quote. Once the
transaction has been approved, we will send a PayPal invoice for payment. PayPal
is the only method of payment we accept for non-US shipments.
International shipments are done with
the United States Postal Service. Normal delivery time is 6-10 business days.
When customs clearance procedures are required, it can cause delays beyond our
original delivery estimates.
You are responsible for assuring that the product can be lawfully imported to
the destination country. When ordering from Darkside Displays, the recipient is
the importer of record and must comply with all laws and regulations of the
destination country.
Most shipments crossing international borders are subject to
the assessment of duties and taxes imposed by the importing country's
government. These fee's are not included in the shipping charges paid to
Darkside Displays. The recipient of an international shipment may be subject
to such import taxes, customs duties and fees, which are levied once a shipment
reaches your country. Additional charges for customs clearance must be borne by
the recipient; we have no control over these charges and cannot predict what
they may be. Customs policies vary widely from country to country; you should
contact your local customs office for further information.
Due to size restrictions for parcels, larger orders may
require several parcels. Additionally, some items
due to licensing
restrictions or size constraints may not be shippable to your
country.
Shipping
Fees
Shipping fees are
based on the total of your order. See our
Shipping Rates table for the
current shipping charges.
Large Items Surcharge
Items marked as "Large Items" will incur an
additional $15.00 charge per item in addition to our regular shipping rates.
These items are generally oversized or heavy items that will ship separately
from other items in your order. Item pricing has been adjusted to allow for this
surcharge.
Oversized items that are needed to ship
Next Day will be subject to additional charges, please
contact us for a quote.
All merchandise is in
stock unless otherwise noted. In the event that an item does become
back-ordered or cancelled, we will notify you and make the necessary adjustments to your
billing.
Order Fulfillment
Once an order has been placed, it is immediately sent to Fulfillment.
We ship
daily for most orders placed before 12:00 PT.
During peak season (Sept/Oct) please allow
up to 24 hours for shipping of your order. We do not ship on Saturdays and
Sundays.
Premium and Next Day shipping requests are given
priority over Standard Ship orders.
*APO/FPO orders will be
shipped via the US Postal service, and do not fall under the normal
estimated shipping times.
Order Cancellations
We ship fast, so we cannot always
guarantee that an order may be cancelled. Please email as soon as possible
should you need to cancel an order. Refused shipments will be treated as a
return, shipping charges will not be refunded and all applicable return fees
will apply. See below for more information about our return policies.
Order Status/Tracking
Information
Once your order has been shipped, an email from the carrier will be sent with
your tracking information.
You can track the status of your package by using the link supplied in that
email or by logging
into our website and selecting the View Order Status and History link available
in your account information.
Returns & Exchanges
Most sales are considered final. A 20% restock fee may be
applied to returns made not due to damage or defect.
Please report items damaged in shipment to the
carrier immediately if the box shows obvious damage when it arrives.
Damage or defective merchandise
claims must be made via email or in writing within 5 days of receipt. Products are carefully
inspected prior to shipping. However, some items such as costumes are seldom
removed from the original packaging. In the event that you
receive an item that is damaged, shipment of a
replacement item will be made if available. Refund will be made if the item
cannot be replaced. You may
be asked to return the damaged item, so please do not discard the item or
packaging until you hear back from us.
We will handle returns or exchanges for a
period of 14 days from the date the carrier shows the order was delivered.
Shipping charges are not refundable, only the amount paid for the product, minus
the restocking fee if applicable, will be refunded once the return merchandise
has been received.
All
non-damage returns must be in new condition, signs of use will void refund.
Non-returnable items include;
sale items, books, cd's, food products, make-up items, wigs, hats, latex masks,
prosthetics, inflatable decorations, fake teeth, stockings, or any apparel
that has been worn.
Returns Address
To ensure proper processing, items should be
sent back UPS Ground or insured Postal mail to:
Darkside Displays
Merchandise Return
7535 N Cortaro Rd
Tucson AZ 85743
If possible, please return with original
packaging materials. Return shipping charges are not
refundable. Refused shipments will incur return shipping charges that will be
deducted from the amount of the refund due.
Refunds will be made within 14 days of return, and applied to
the form of payment used when placing the order.
Wholesale and Affiliate Inquiries
We do not offer
wholesale purchasing or have an Affiliate Program in place at this time. When stock permits we may allow a
quantity discount for multiples of 12 or more of an item. Some commonly
requested items have been modified for this discount and will be stated in the
item's description.
Coupon Codes
If you have a coupon
code, enter the code in the box on the bottom left of your shopping cart. The shopping cart will automatically adjust your total as items
are added to and removed from the cart. Discounts are not applied to shipping
and handling or sales tax.
Coupon codes must be applied to the order before completing checkout. We reserve the right to cancel a coupon/discount
offer at any time.
Backorders/Preorders
Items that are marked as backordered or coming
soon are available for purchase unless otherwise noted. You are actually placing
a reserve on the item. Additional shipping charges will apply, however you will
not be charged until the backordered item ships. Backorders are not guaranteed.
Costume Sizing
At this time we only
carry adult sized costumes. Be advised when selecting your costume that
they tend to run small. If costumes are available in specific sizes for a more
true fit, the sizing information will be contained in the item description. If
no size is listed, the costume is considered a "Standard" size and will fit as
follows:
Women's Standard Size Costumes - fits
approx. size 6-12 (Up to 39" bust, 30" waist, 41" hips)
Men's Standard Size Costumes - fits approx. size 40-42 (Up to 6', 200 lbs.)
Auction Sales
From time to time we
will auction closeout items. Please note that all auction sales are
final, and returns will not be accepted. We currently cannot combine
shipping charges for auction and website sales. However, multiple auction wins
will have combined shipping charges whenever possible.
Starting bid prices are often
lower than the prices on the web site. This is all done in the "spirit" of the
auctions, to allow room for bidding.
Manufacturers
Our products are
manufactured by the leader's in the Halloween merchandise industry. Quality and
value from names you have come to trust over the year's. Credit is given to the
following manufacturer's for enabling us to offer you new ways to show your dark
side.
|
Amscan, Inc |
Forum Novelties, Inc |
|
The Beistle Company |
Gemmy Corporation |
|
Cinema Secrets |
Paper Magic Group |
|
Creative Converting |
Rubie's Costume Co |
|
EK Success Brands |
Sunstar Industries |
|
Elope |
|
Privacy Statement
Our customer's privacy is
our number one concern. When you make a purchase from our site, you provide your
name, email address, mailing address, and phone number. We will only use this
information to process your order, and will never give this information to a
third party.
To keep you informed about our latest offers, we can notify you of current
promotions, sales and new additions to our site. To add your email address to the database check the "Subscribe to Mail List" box when signing into your
account. You may unsubscribe at any time
by changing the setting in "My Profile" after logging into your
account.
Other sites accessible
through our website have their own privacy policies and data collection
practices. Please consult each site's privacy policy for further information. We
are not responsible for the actions of third parties.
Last update on 2-7-11.