Why don't you list a phone number and how do I contact you?
Why did I receive an error message
when using the website?
How do I place an order?
How do I track my order?
How much are shipping charges?
How long will it take to get my order?
Do you accept Purchase Orders?
Where will you ship? Do you offer International Shipping?
Do you offer shipping to APO/FPO addresses?
my order be shipped to a different address than my own?
What forms of payment do you accept?
I live in Arizona, what will my sales tax be?
How do I use a coupon code?
How do I cancel an order?
What is your return policy?
Will you sell my name and address to other companies?
Do you have a size chart?
Do you have a catalog?
Do you sell wholesale or have an Affiliate Program?
Don't see your question listed here?
Contact Us for more information.
Darkside Displays is a family ran business and
we only acquire extra help during the peak season. We have conducted business
online only since July 2000. Because we do not always work during normal
business hours, a dedicated phone line has never been put into place. Most
inquiries are handled through email, but we are more than happy to call you in
the event you need to speak to a live person.
Please email us at
firstname.lastname@example.org for inquiries that cannot be answered
on the website. Include a call back number and the best time to call and we will
get back to you as quickly as possible.
Information regarding Error Messages
Occasionally a web
session will become corrupt, and cannot be recovered. If you will close your
browser and then return to the site, this will usually fix the issue.
Other error messages will be more specific regarding missing information, stock
status, and credit card information. Please
contact us if you need more information.
Secure Online Ordering
Orders are placed online through the website.
Darkside Displays uses a
secure server protecting your information by the utilization of secure data
encryption through SSL (Secure Socket Layers). Your personal information
cannot be read as it travels through our ordering system. You can verify our real
time security status by clicking on the Verified and Secured seal link on the left of the page.
We are also verified merchants with
Authorizenet, our trusted gateway service
You can track the status of your package by using the link in the shipping
confirmation that you will be sent from the respective carrier, or by logging
into the website and selecting the View Order Status and History link available
in your account information.
Shipping fees are
based on the total of your order. See our
Shipping Rates table for the
current shipping charges.
Oversized items will incur an
additional $15.00 charge per item in addition to our regular shipping rates.
Oversized items that are needed to ship
Next Day will be subject to additional charges, please
contact us for a quote.
All merchandise is in
stock unless otherwise noted. In the event that an item does become
back-ordered or cancelled, we will notify you and make the necessary adjustments to your
Once an order has been placed, it is immediately sent to Fulfillment.
daily for most orders placed before 12:00 PT.
During peak season (Sept/Oct) please allow
up to 24 hours for shipping of your order. We do not ship on Saturdays and
Premium and Next Day shipping requests are given
priority over Standard Ship orders.
*APO/FPO orders will be
shipped via the US Postal service, and do not fall under the normal
estimated shipping times.
Please use our
Offline Order form in lieu of Purchase Orders or if you do not want to order
online. You must include your credit card information with the order. A $1.50 handling fee will be applied to ALL Offline Orders.
Offline orders are subject to inventory on hand and current website
pricing. Items that are no longer available will not be placed on backorder.
Please allow additional handling time for offline orders.
Offline orders should be sent to: Darkside Displays, PO
Box 1018, Cortaro AZ 85652-1018.
Where We Ship
Online Orders can be placed for United
States, APO and FPO
International Customers -
Because of higher shipping rates, we will handle inquiries for shipments to
non-US addresses on a quote basis. Email
Customer Service with the items you are
interested in purchasing and the shipping address information and we will reply
with a shipping quote. Once the
transaction has been approved, we will send a PayPal invoice for payment. PayPal
is the only method of payment we accept for non-US shipments.
International shipments are done with
the United States Postal Service. Normal delivery time is 6-10 business days.
When customs clearance procedures are required, it can cause delays beyond our
original delivery estimates.
You are responsible for assuring that the product can be lawfully imported to
the destination country. When ordering from Darkside Displays, the recipient is
the importer of record and must comply with all laws and regulations of the
Most shipments crossing international borders are subject to
the assessment of duties and taxes imposed by the importing country's
government. These fee's are not included in the shipping charges paid to
Darkside Displays. The recipient of an international shipment may be subject
to such import taxes, customs duties and fees, which are levied once a shipment
reaches your country. Additional charges for customs clearance must be borne by
the recipient; we have no control over these charges and cannot predict what
they may be. Customs policies vary widely from country to country; you should
contact your local customs office for further information.
Due to size restrictions for parcels, larger orders may
require several parcels. Additionally, some items
due to licensing
restrictions or size constraints may not be shippable to your
APO/FPO Shipping -
This is our service for Military customers, and
will usually be via Priority mail from the US Postal Service. Normal delivery
times do not apply to APO/FPO
shipments as these packages go through many channels to reach their destination. Please read more about the delivery of Military mail at the
Shipments to Addresses
Different from Billing Address
To ensure the highest level of security, orders
paid by credit card that are being shipped to an address different from the
billing address will need to include the Bank contact number in the
Special Instructions section of our online order form.
The shipping address, even if it is not
your own, will need to be on file with your bank so that we can call and verify
Due to the growing
number of fraudulent internet purchases, many online retailers are beginning to
utilize this process. It is also encouraged by credit card issuers as a
precautionary measure. The cardholder is the only person with the ability to
authorize an alternate address to their account, making this an extremely
effective way for us to ensure that the purchase is being made by you, the
In the event you forget to add the bank
contact information to your order in the special instructions, we will try to
contact to you for this information. If we are unsuccessful in contacting you
within 3 business days, your order may be delayed or even cancelled.
Methods of Payment
All orders are prepaid by
credit card. Credit card types supported are Visa, MasterCard, and
Discover. American Express is not currently accepted. We do not accept
non-US issued credit cards. International orders can be
paid by PayPal only.
Effective March 1, 2010, we no longer accept
personal checks and money orders. We apologize for any inconvenience this may
Darkside Displays is required to
charge Arizona residents sales tax at a rate of 6.10% effective 6-1-13.
If you have a coupon
code, enter the code in the box on the bottom left of your shopping cart. The shopping cart will automatically adjust your total as items
are added to and removed from the cart. Discounts are not applied to shipping
and handling or sales tax.
Coupon codes must be applied to the order before completing checkout. We reserve the right to cancel a coupon/discount
offer at any time.
We ship fast, so we
cannot always guarantee that an order may be cancelled. Please email as soon as
possible should you need to cancel an order. Refused shipments will be treated
as a return, shipping charges will not be refunded and all applicable return
fees will apply.
Returns & Exchanges
Most sales are considered final. A 20% restock fee may be
applied to returns made not due to damage or defect.
Please report items damaged in shipment to the
carrier immediately if the box shows obvious damage when it arrives.
Damage or defective merchandise
claims must be made via email or in writing within 5 days of receipt. Products are carefully
inspected prior to shipping. However, some items such as costumes are seldom
removed from the original packaging. In the event that you
receive an item that is damaged, shipment of a
replacement item will be made if available. Refund will be made if the item
cannot be replaced. You may
be asked to return the damaged item, so please do not discard the item or
packaging until you hear back from us.
We will handle returns or exchanges for a
period of 14 days from the date the carrier shows the order was delivered.
Shipping charges are not refundable, only the amount paid for the product, minus
the restocking fee if applicable, will be refunded once the return merchandise
has been received.
non-damage returns must be in new condition, signs of use will void refund.
Non-returnable items include;
sale items, books, cd's, food products, make-up items, wigs, hats, latex masks,
prosthetics, inflatable decorations, fake teeth, stockings, or any apparel
that has been worn.
To ensure proper processing, items should be
sent back UPS Ground or insured Postal mail to:
7535 N Cortaro Rd
Tucson AZ 85743
If possible, please return with original
packaging materials. Return shipping charges are not
refundable. Refused shipments will incur return shipping charges that will be
deducted from the amount of the refund due.
Refunds will be made within 14 days of return, and applied to
the form of payment used when placing the order.
Our customer's privacy is
our number one concern. When you make a purchase from our site, you provide your
name, email address, mailing address, and phone number. We will only use this
information to process your order, and will never give this information to a
At this time we only
carry adult sized costumes. Be advised when selecting your costume that
they tend to run small. If costumes are available in specific sizes for a more
true fit, the sizing information will be contained in the item description. If
no size is listed, the costume is considered a "Standard" size and will fit as
Women's Standard Size Costumes - fits
approx. size 6-12 (Up to 39" bust, 30" waist, 41" hips)
Men's Standard Size Costumes - fits approx. size 40-42 (Up to 6', 200 lbs.)
In order to keep our pricing low,
we do not offer a printed catalog at this time. Our online catalog is up to date
with the latest in stock merchandise.
Wholesale and Affiliate Inquiries
We do not offer
wholesale purchasing or have an Affiliate Program in place at this time. When stock permits we may allow a
quantity discount for multiples of 12 or more of an item. Some commonly
requested items have been modified for this discount and will be stated in the
Last update on 4-13-11.