Why don't you list a phone number and how do I contact you?

Why did I receive an error message when using the website?

How do I place an order?

How do I track my order?

How much are shipping charges?

How long will it take to get my order?

Do you accept Purchase Orders?

Where will you ship? Do you offer International Shipping?

Do you offer shipping to APO/FPO addresses?

Can my order be shipped to a different address than my own?

What forms of payment do you accept?

I live in Arizona, what will my sales tax be?

How do I use a coupon code?

How do I cancel an order?

What is your return policy?

Will you sell my name and address to other companies?

Do you have a size chart?

Do you have a catalog?

Do you sell wholesale or have an Affiliate Program?

Don't see your question listed here? Contact Us for more information.

Contact Us

Darkside Displays is a family ran business and we only acquire extra help during the peak season. We have conducted business online only since July 2000. Because we do not always work during normal business hours, a dedicated phone line has never been put into place. Most inquiries are handled through email, but we are more than happy to call you in the event you need to speak to a live person.

Please email us at customerservice@darksidedisplays.com for inquiries that cannot be answered on the website. Include a call back number and the best time to call and we will get back to you as quickly as possible.

Information regarding Error Messages

Occasionally a web session will become corrupt, and cannot be recovered. If you will close your browser and then return to the site, this will usually fix the issue.

Other error messages will be more specific regarding missing information, stock status, and credit card information. Please contact us if you need more information.

Secure Online Ordering

Orders are placed online through the website. Darkside Displays uses a secure server protecting your information by the utilization of secure data encryption through SSL (Secure Socket Layers). Your personal information cannot be read as it travels through our ordering system. You can verify our real time security status by clicking on the Verified and Secured seal link on the left of the page. We are also verified merchants with Authorizenet, our trusted gateway service provider.

Order Status/Tracking Information

You can track the status of your package by using the link in the shipping confirmation that you will be sent from the respective carrier, or by logging into the website and selecting the View Order Status and History link available in your account information.

Shipping Fees

Shipping fees are based on the total of your order. See our Shipping Rates table for the current shipping charges.

Oversized items will incur an additional $15.00 charge per item in addition to our regular shipping rates. Oversized items that are needed to ship Next Day will be subject to additional charges, please contact us for a quote.

All merchandise is in stock unless otherwise noted. In the event that an item does become back-ordered or cancelled, we will notify you and make the necessary adjustments to your billing.

Order Fulfillment

Once an order has been placed, it is immediately sent to Fulfillment. We ship daily for most orders placed before 12:00 PT. During peak season (Sept/Oct) please allow up to 24 hours for shipping of your order. We do not ship on Saturdays and Sundays.  

Premium and Next Day shipping requests are given priority over Standard Ship orders.

*APO/FPO orders will be shipped via the US Postal service, and do  not fall under the normal estimated shipping times.

Offline Ordering

Please use our Offline Order form in lieu of Purchase Orders or if you do not want to order online. You must include your credit card information with the order. A $1.50 handling fee will be applied to ALL Offline Orders. Offline orders are subject to  inventory on hand and current website pricing. Items that are no longer available will not be placed on backorder. Please allow additional handling time for offline orders.

Offline orders should be sent to: Darkside Displays, PO Box 1018, Cortaro AZ 85652-1018.

Where We Ship

Online Orders can be placed for  United States, APO and FPO Addresses Only.

International Customers - Because of higher shipping rates, we will handle inquiries for shipments to non-US addresses on a quote basis. Email Customer Service with the items you are interested in purchasing and the shipping address information and we will reply with a shipping quote. Once the transaction has been approved, we will send a PayPal invoice for payment. PayPal is the only method of payment we accept for non-US shipments.

International shipments are done with the United States Postal Service. Normal delivery time is 6-10 business days. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Darkside Displays, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Most shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country's government. These fee's are not included in the shipping charges paid to Darkside Displays. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Due to size restrictions for parcels, larger orders may require several parcels. Additionally, some items due to licensing restrictions or size constraints may not be shippable to your country.

APO/FPO Shipping - This is our service for Military customers, and will usually be via Priority mail from the US Postal Service. Normal delivery times do not apply to APO/FPO shipments as these packages go through many channels to reach their destination. Please read more about the delivery of Military mail at the following link: http://www.usps.com/cpim/ftp/pubs/pub640.pdf.

Shipments to Addresses Different from Billing Address

To ensure the highest level of security, orders paid by credit card that are being shipped to an address different from the billing address will need to include the Bank contact number in the Special Instructions section of our online order form.

The shipping address, even if it is not your own, will need to be on file with your bank so that we can call and verify the information.

Due to the growing number of fraudulent internet purchases, many online retailers are beginning to utilize this process. It is also encouraged by credit card issuers as a precautionary measure. The cardholder is the only person with the ability to authorize an alternate address to their account, making this an extremely effective way for us to ensure that the purchase is being made by you, the card holder.

In the event you forget to add the bank contact information to your order in the special instructions, we will try to contact to you for this information. If we are unsuccessful in contacting you within 3 business days, your order may be delayed or even cancelled.

Methods of Payment

All orders are prepaid by credit card.  Credit card types supported are Visa, MasterCard, and Discover. American Express is not currently accepted.  We do not accept non-US issued credit cards. International orders can be paid by PayPal only.

Effective March 1, 2010, we no longer accept personal checks and money orders. We apologize for any inconvenience this may cause.

Sales Tax

Darkside Displays is required to charge Arizona residents sales tax at a rate of 7.10% effective 6-1-10.

Coupon Codes

If you have a coupon code, enter the code in the box on the bottom left of your shopping cart. The shopping cart will automatically adjust your total as items are added to and removed from the cart. Discounts are not applied to shipping and handling or sales tax. Coupon codes must be applied to the order before completing checkout. We reserve the right to cancel a coupon/discount offer at any time.

Order Cancellations

We ship fast, so we cannot always guarantee that an order may be cancelled. Please email as soon as possible should you need to cancel an order. Refused shipments will be treated as a return, shipping charges will not be refunded and all applicable return fees will apply.

Returns & Exchanges

Most sales are considered final. A 20% restock fee may be applied to returns made not due to damage or defect.

Please report items damaged in shipment to the carrier immediately if the box shows obvious damage when it arrives.

Damage or defective merchandise claims must be made via email or in writing within 5 days of receipt. Products are carefully inspected prior to shipping. However, some items such as costumes are seldom removed from the original packaging. In the event that you receive an item that is damaged, shipment of a replacement item will be made if available. Refund will be made if the item cannot be replaced. You may be asked to return the damaged item, so please do not discard the item or packaging until you hear back from us.

We will handle returns or exchanges for a period of 14 days from the date the carrier shows the order was delivered. Shipping charges are not refundable, only the amount paid for the product, minus the restocking fee if applicable, will be refunded once the return merchandise has been received.

All non-damage returns must be in new condition, signs of use will void refund.

Non-returnable items include; sale items, books, cd's, food products, make-up items, wigs, hats, latex masks, prosthetics, inflatable decorations, fake teeth, stockings, or any apparel that has been worn.

Returns Address

To ensure proper processing, items should be sent back UPS Ground or insured Postal mail to:

Darkside Displays
Merchandise Return
7535 N Cortaro Rd
Tucson AZ 85743

If possible, please return with original packaging materials. Return shipping charges are not refundable. Refused shipments will incur return shipping charges that will be deducted from the amount of the refund due.

Refunds will be made within 14 days of return, and applied to the form of payment used when placing the order.

Privacy Statement

Our customer's privacy is our number one concern. When you make a purchase from our site, you provide your name, email address, mailing address, and phone number. We will only use this information to process your order, and will never give this information to a third party.

Costume Sizing

At this time we only carry adult sized costumes. Be advised when selecting your costume that they tend to run small. If costumes are available in specific sizes for a more true fit, the sizing information will be contained in the item description. If no size is listed, the costume is considered a "Standard" size and will fit as follows:

Women's Standard Size Costumes - fits approx. size 6-12 (Up to 39" bust, 30" waist, 41" hips)
Men's Standard Size Costumes - fits approx. size 40-42  (Up to 6', 200 lbs.)

Catalog

In order to keep our pricing low, we do not offer a printed catalog at this time. Our online catalog is up to date with the latest in stock merchandise.

Wholesale and Affiliate Inquiries

We do not offer wholesale purchasing or have an Affiliate Program in place at this time. When stock permits we may allow a quantity discount for multiples of 12 or more of an item. Some commonly requested items have been modified for this discount and will be stated in the item's description.

Last update on 4-13-11.