How do I place an order?

How do I track my order?

How much are shipping charges?

How long will it take to get my order?

Can I order by mail?

Where will you ship? Do you offer International Shipping?

Do you offer shipping to APO/FPO addresses?

How will my order be shipped?

Can my order be shipped to a different address?

What forms of payment do you accept?

I live in Arizona, what will my sales tax be?

How do I use a coupon code?

Do you accept pre-orders and backorders?

How do I cancel an order?

What is your return policy?

Will you combine shipping with auction sales?

How do I contact you?

Will you sell my name and address to other companies?

Do you have a size chart?

Do you have a catalog?

Do you sell wholesale or have an Affiliate Program?

Don't see your question listed here? Contact Us for more information.

Secure Online Ordering

Our website uses a secure server protecting your information by the utilization of secure data encryption through SSL (Secure Socket Layers). Your personal information cannot be read as it travels to our ordering system. You can verify our real time security status by clicking on the Thawte link on the left of the page. We are also verified merchants with Authorizenet, our card processing company.

To ensure the highest level of security, orders paid by credit card that are being shipped to an address different from the billing address must be confirmed by the card's issuing bank. This simple step helps to protect both of us from unauthorized use of your card.

To allow us to verify the shipping address, you may need to do the following if the alternate shipping address is not already on file with your bank:

• Call the phone number on the back of the credit card and follow the prompts to speak with a representative.

• Inform the bank representative that you are having merchandise shipped to an address other than your billing address and that you have been asked by an online merchant to have this address added to your account for verification purposes.

Please understand that we are not asking you to change your mailing address in any way. This address addition is generally temporary and may only stay on your account for a limited time.

Due to the growing number of fraudulent internet purchases, many online retailers are beginning to utilize this process. It is also encouraged by credit card issuers as a precautionary measure. The cardholder is the only person with the ability to authorize an alternate address or request a notation, making this an extremely effective way  for us to ensure that the purchase is being made by you, the card holder.

In addition to verifying both billing and shipping information, we require the three digit security code found on the back of your credit card be used when placing an order with us. We do not have any access to the security code information and it is only used during the authorization process by our credit card processor.

Catalog

In order to keep our pricing low, we do not offer a printed catalog at this time. Our online catalog is up to date with the latest in stock merchandise.

Offline Ordering

We offer payment by check or money order during checkout so that you can place an order through the website and hold the items until your payment is received. This is the best way to guarantee your order availability.

We realize that some of you, just cannot order online, so we will accept orders by mail with our Offline Order form.  Please allow additional handling time for these orders.

Orders should be sent to: Darkside Displays, PO Box 1018, Cortaro AZ 85652-1018.

Sales Tax

Darkside Displays is required to charge Arizona residents sales tax at a rate of 6.10% (Effective 07-01-06). We do not have a store front for pick-up for our local customers. All transactions are conducted as mail order.

Methods of Payment

All orders are prepaid by credit card, money order, or personal check. Orders paid by personal check will delay shipping by up to 7 business days. We only accept payments in US dollars. We do not accept Purchase Orders. Credit card types supported are Visa,  MasterCard, and Discover. American Express is not accepted.

Shipping

We offer shipping to United States, *APO and FPO addresses only.

Once an order has been placed, it is immediately sent to Fulfillment.  Most times an order will go out the next day, but during Seasonal times, please allow up to 3 - 5 days for shipping of your order.

All merchandise is in stock unless otherwise noted. In the event that an item does become back-ordered or cancelled, we will notify you and make the necessary adjustments to your billing.

Shipping charges are calculated by the weight size and destination of your package. You select the best/cheapest method for your shipment by selecting from services provided by UPS or the U.S. Postal Service. Expedited shipping methods are available for an additional charge, and are guaranteed by the respective carrier.

We ship daily via UPS. Some orders are eligible for Same Day Shipping. U.S. Postal Service shipments are done on Tuesdays and Thursdays. Expedited shipping requests are given priority over other orders. USPS Express mail will ship the next business day.

See the shipping map for estimated delivery time to your area. Please understand that we cannot guarantee delivery times by the carrier, and that these delivery times are to be used only as a guideline for ordering.

*UPS and the Postal Service do offer a refund for shipping costs on Next Day Air, 2nd Day Air, and Express mail in the event the package does not arrive on time as a result of their actions. Refunds of this nature will not be given until we have received these from the applicable carrier. These guarantees do not apply to USPS Priority mail or UPS Ground shipments.

APO/FPO orders can only be shipped through the US Postal Service. Orders placed for UPS delivery will be rejected. Because we consider these to be "special handling" orders please allow up to 7 days for order processing. Additional delays may be incurred by the Postal Service.

Order Cancellations

We ship fast, so we cannot always guarantee that an order may be cancelled. Requests for cancellations must be received within 24 hours, and in the event that the order has already shipped, shipping charges will not be refunded.

Order Tracking

Orders can be tracked at any time in the Order History section of My Account. An email with tracking information will be sent by the respective carrier.

Returns & Exchanges

Products are carefully inspected prior to shipping. However, some items such as costumes, are seldom removed from the original packaging prior to shipping. Please report items damaged in shipment to the carrier immediately. In the event that you receive an item that is damaged, a replacement item if available will be sent. Damage or defective merchandise claims must be made via email or in writing within 3 days of receipt. Proof of purchase is required. All non-damage returns must be in original condition and if possible returned with original packaging materials. We will handle returns or exchanges for a period of 14 days from the date you receive the merchandise. Non-returnable items include sale items, books, cd's, food products, make-up items, wigs, hats, or any apparel that has been worn. All shipping charges are at the customers expense.

For orders placed 8/1 - 10/31, returns will not be accepted after October 15th.  A 25% restocking fee will be applied to all returns not due to damage unless negligence on our part is the reason for the return.

Returns Address

Items should be sent back UPS Ground or insured USPS mail to:
Darkside Displays, Merchandise Return, 7535 N Cortaro Rd, Tucson AZ 85743.

Wholesale and Affiliate Inquiries

We do not offer wholesale purchasing or have an Affiliate Program in place at this time. We appreciate your interest and will keep your inquiry in mind when making future decisions regarding growth with our company. When stock permits we may allow a quantity discount for multiples of 12 or more of an item. Some commonly requested items have been modified for this discount and will be stated in the item's description.

Auction Sales

From time to time we will auction closeout items. Please note that all auction sales are final, and returns will not be accepted. We currently cannot combine shipping charges for auction and website sales. However, multiple auction wins will have combined shipping charges whenever possible.

Starting bid prices are often lower than the prices on the web site. This is all done in the "spirit" of the auctions, to allow room for bidding.

Coupon Codes

If you have a coupon code, enter the code in the box on the bottom left of your shopping cart. The shopping cart will automatically adjust your total as items are added to and removed from the cart. Discounts are not applied to shipping and handling or sales tax. Coupon codes must be applied to the order before completing checkout. We reserve the right to cancel a coupon/discount offer at any time.

Backorders/Preorders

Items that are marked as backordered or coming soon are available for purchase unless otherwise noted. You are actually placing a reserve on the item. These items will ship separately as they become available. Backorders are not guaranteed.

Costume Sizing

At this time we only carry adult sized costumes. Be advised when selecting your costume that they tend to run small. If costumes are available in specific sizes for a more true fit, the sizing information will be contained in the item description. If no size is listed, the costume is considered a "Standard" size and will fit as follows:

Women's Costumes - fits approx. size 6-12 (Up to 39" bust, 30" waist, 41" hips)
Men's Costumes - fits approx. size 40-42  (Up to 6', 200 lbs.)
 

Privacy Statement

Our customer's privacy is our number one concern. When you make a purchase from our site, you provide your name, email address, mailing address, and phone number. We will only use this information to process your order, and will never give this information to a third party.

To keep you informed about our latest offers, we can notify you of current promotions, sales and new additions to our site. To add your email address to the database check the "Subscribe to Mail List" box when signing into your account. You may unsubscribe at any time by changing the setting in "My Profile" after logging into your account.

Other sites accessible through our website have their own privacy policies and data collection practices. Please consult each site's privacy policy for further information. We are not responsible for the actions of third parties.